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Monday, February 18, 2019
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ETCI Offers Strategic Solutions To City of Columbus, Ohio During Crisis Period
"We were very satisfied with ETCI’s dedication, software application technology and proactive technical support during a
most critical time", The Department of Technology, City of Columbus.
ETCI’s real strength is the company’s comprehensive knowledge and technical expertise in the database management system,
Oracle.
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The Situation
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Columbus, Ohio is the 15th largest city in the U.S. and one of the most financially prosperous. The City’s Division of
Licensing is responsible for issuing, tracking and regulating over 60 different types of licenses, including those for
taxicabs, pushcart vendors and home alarms. The Division protects public safety in all areas that are licensed and
regulated, and ensures a fair, timely and efficient collection of City revenue.
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As part of a broad effort to improve quality and reduce the cost of services, the City continually upgrades its technology
base. Recently, however, the hardware platform dedicated to the Division of Licensing no longer supported software
upgrades or increases in network traffic. Government agents experienced bottlenecks at the server, delays in file
transfers and productivity slowdowns. And then, one day, the system crashed, resulting in an absolute standstill of
Division services.
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The Department of Technology was challenged with completing an application development project that had stalled. This
Department provides leadership on technology-related issues and effectively manages the City’s information and
technology infrastructure.
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The Challenge
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Licensing needed to quickly complete the development of a more efficient application that could take advantage of the
City’s improved network capability, as well as establish a technology framework for the future. To address this
daunting task, the Department of Technology turned to ETCI. The City had successfully worked with ETCI in the past,
so it was no surprise when ETCI was chosen as the strategic partner.
ETCI was recognized not only as a leader in software application and database technology, but also as a team player
who could work along side of the City’s hardware, network and application developers. As a result, ETCI was very
successful in augmenting the City’s own technical resources. Just as important was the role ETCI would play in
the sharing of technical knowledge through training and mentoring during this crucial time.
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Strategic Solutions and Results
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ETCI was instrumental in completing the City’s new Licensing application using Oracle. This customized solution
enabled the City to move from a proprietary closed system to an open-architecture relational database, which was
significantly faster, more reliable, secure and efficient.
Working under severe time constraints, ETCI devoted all of its resources to the City, often working around-the-clock
to address arising challenges. ETCI developed and deployed the new software application and assisted in the management,
maintenance and security of the environment. The installed application, including the graphic user interfaces, was
completed in a record 60 days. ETCI also provided ongoing proactive end-user application support and training.
And, almost immediately, there were additional benefits to the City. Licensing began to process its backlog of work
and now was able to concentrate on collecting City revenues instead of focusing on the system.
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